FAQ

Frequently Asked Questions

Most frequent questions and answers

We are opened from Monday to Friday, 08.00 – 19.00 and on Saturday from 09:00-17:00. We are closed on Sunday

Yes, you can contact us in different ways: 
By email: admin@swiftgs.com
You can also use our contact form. After you’ve submitted a support request, we will contact you as soon as possible. You can also reach us via our livechat. We are online 24/7

 You can track your shipment or consignment using your tracking number on our site in the track shipment section.

Freight forwarding is a service used by companies that deal in international or multi-national import and export. While the freight forwarder doesn’t actually move the freight itself, it acts as an intermediary between the client and various transportation services.
A freight forwarding service handles the considerable logistics of this task for the client, relieving what would otherwise be a formidable burden.

Volumetric weight, sometimes also called “dimensional weight”, is a billing technique which takes into account the length, width and height of a package. Our system automatically calculates the correct volumetric weight for your consignment. 

Volumetric weight formulas can vary per courier, service or even destinations.

Yes, air freight is based on both the actual weight and chargeable weight of the cargo

Yes, please help to provide us your door address, and we will check the cost for you